Return Policy

Return Policy

Thank you for shopping at the Evolution online store.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

Products purchased at the Evolution online store can be returned for refund within 14 days from the date it was received.

To be eligible for a return, the item must be unused and in it's original packaging.

If the item has been used or if any of the original packaging is missing, we reserve the right to deduct a restocking fee of 10% from your refund or reject the return.

To initiate a return, simply contact us at returns@evolutionwalker.com or phone us at 800-556-2558, Monday to Friday, 9am-5pm PST. Please have your order number and product serial number ready.

Refunds

Once the returned item is received, it will be inspected by our technicians.

Upon a satisfactory inspection, we will issue a refund to your original method of payment. Your refund may take up to 5-7 business days, depending on your card issuer's policies.

Unless the item is being returned due to our error, original shipping charges will not be refunded. If a prepaid return label issued by Evolution is used, the return shipping charge will be deducted from the final refund.

Return Shipping

You will be responsible for any return shipping charges unless the item is being returned due to an error on our part.

We offer the flexibility of providing prepaid return labels. If the prepaid return label is used, the return shipping charges will be deduct from your refund. Please contact an Evolution customer service representative to request for a prepaid return label.

Return Authorization

All returns require a proper return authorization by an Evolution customer service representative. Any items returned without a Return Authorization Number will be rejected.